This page includes communication articles, or excerpts from such articles, discussing various factors involved in establishing effective communication, improving one's communication skills, and also types of communication.
Remember, just sending your message is not enough. It should also be understood!
Understanding non-verbal communication
Have you ever been in the situation when you really didn't believe what someone was saying? Did you have a sense that something didn't ring true or a gut feeling that all was not right? Perhaps they were saying 'Yes' yet their heads were shaking 'No'?
The difference between the words people speak and our understanding of what they are saying comes from non-verbal communication, otherwise known as "body language". By developing your awareness of the signs and signals of body language, you can more easily understand other people, and more effectively communicate with them.
There are sometimes subtle . . . Read this entire article here.
Hear what people are really saying
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
We listen to obtain information.
We listen to understand.
We listen for enjoyment.
We listen to learn.
Given all this listening we do, you would think we'd be good at it!
In fact most of us are not. Depending on the study being quoted, we remember between 25% and 50% of what we hear. That means that when you talk to your boss . . . Read this entire article here.